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Aged Care Queensland Inc.         Background The organisation, which is now called Aged Care Queensland Incorporated, was originally formed in 1973. It is an Association of organisations concerned with providing care and accommodation services to the aged or disabled. Aged Care Queensland assists members by promoting their work to the community and to Governments, and by keeping them informed of matters that affect their operations.

The members provide nursing home, hostel, independent living units, serviced apartments, respite care and in home care services through over 800 separate services operated by more than 300 members.

Membership of Aged Care Queensland is open to all organisations serving older Queenslanders -church, charitable, community, private enterprise, State and Local Government. Organisations supplying services or equipment to villages, care facilities and community services are also members.

Aged Care Queensland is proudly affiliated with Aged & Community Services Australia in order to maintain links with Australia's Federal Government and promote members' services at the national level.

Services

Through the Australian Institute for Care Development (AICD), a variety of educational services are offered to all levels of staff employed in the aged care sector to assist them in their ongoing professional development of knowledge, skills and attitudes towards caring for the aged.

These services include specific courses in aged care designed to address the educational needs of all categories of clinical personnel. In addition to these formal courses, the AICD offers a variety of seminars, lectures, workshops and other educational activities to accommodate the multi-disciplinary needs of personnel within the aged care sector.

Sessions have been specifically designed to address identified training and development needs and the recognised need to create a workplace that facilitates each person's contributions to assist in caring for the aged.

Blue Care is one of Australia's largest not-for-profit providers of community and residential aged care services operating throughout Queensland and in northern New South Wales. These services have been delivered for over 70 years. The organisation employs over 8,000 staff.

Blue Care is a quality driven organisation, demonstrating this commitment by achieving Australian Council on Healthcare Standards accreditation status for all of its community service and residential agencies. As part of their community care services, Blue Care has 63 Blue Nursing Centres, facilitating one and half million visits per year. Residential aged care services are offered at 39 nursing homes and 63 hostels. Social and allied services are also offered, including a range of independent living units, therapy centres, respite centres and community care packages.

Services

Blue Care can provide a variety of study tours and accredited training packages for aged-care staff from Asia-Pacific countries.

Blue Care has the experience and expertise to provide consultancies in planning, evaluation, and management of community-based care including:

• Nursing Services (clinic facilities; holistic assessment; post-acute services; palliative care; continence advisory services;)
• Allied Health Services (therapy centres; group programs; physiotherapy; occupational therapy; speech pathology; podiatry)
• Respite Services (in-home and centre-based)
• Community Care Packages
• Disability Services (in-home and emergency respite; social clubs; individual support packages)
• Volunteer Initiatives
• Medical Assessment (life insurance, government pensions and benefits)

Blue Care can also provide technical assistance and facility management for low care (hostel) and high care (nursing home) residential facilities.

International Health Consulting Services

Background

International Health Consulting Services provides National and Regional Governments and Non Governmental Organisations in Australia, South East Asia and the Pacific Region with services in such areas as Reviews of National Programs; Evaluation of Service Provision; Determination of Service Demand; Capacity Building; and Advice and Training in Quality Assurance and Change Management.

IHCS works with clients in reviewing and developing Health Policy, Strategic Plans and Service Delivery Processes which increase their capacity to deliver relevant, best practice Health Care Services and to plan and manage the implementation of change.

IHCS specialises in the development of Aged Dependency Assessment and Care Planning Systems to ensure Quality in Care and enhance Quality of Life for residents in Aged Care Facilities and those living independently in the Community.

Recently Completed Activities - Aged Care Division

• Research in Quality of Life issues for Elderly Care Recipients
• Research on Dependency Scale Development
• Review of the Resident Classification Scale
• Training Seminars in use of the Resident Classification Scale
• Research on the Economic Effect of an Ageing Population
• National Evaluation of Psychogeriatric Units
• Evaluation of Dementia Care Services
• Development of the Resident Classification Scale
• National Review of Community Respite Care
• Review of Medication Care in Residential Aged Care Facilities

Recently Completed Activities - International Health Division

• Implementation of HIV/AIDS Prevention and Care - China
• Program Review and Strategic Plan for Family Health - Indonesia
• National Long Term Strategic Plan for Health - Marshall Islands
• Strengthening of Primary Health Care Program - Marshall Islands
• Family Planning Reviews and Training Programs - South Pacific
• Evaluation of Inclusion Support Project - Australia
• Integrated Community & Primary Health Care Program - Vanuatu
  Services

IHCS provides the Health and Aged Care Sector with services in:

• Policy Development
• Capacity Building
• Planning
• Management
• Training
• Quality Assurance
• Evaluation
• Research

Pacific Bridge Pty Ltd

Background

Pacific Bridge has been actively involved in the development of the Australian aged care system over many years. We have been part of the process to facilitate changes to the way aged care services are provided in Australia to meet the growing demands of an ageing society. This has come about through our involvement with older Australians, providers of care services, various industry associations and government. We recognise the change in expectations of society and the introduction of people focused care and assisted living models. Our organisation has satisfied the International ISO9001:2000 standards.

Our organisation maintains an active interest in the changes impacting on the Asian health and aged care systems. Ross Humphreys, the company's Managing Director first went to Japan in 1981. He has lived and worked in Japan and visits on a regular basis. Pacific Bridge organised and participated in the business component of an Aged Care Trade Mission led by the Federal Minister for Aged Care to Hong Kong and Japan. They have also participated in missions to Singapore, Malaysia and Taiwan.

In recognition of the changing needs of older people, Pacific Bridge has developed a new assisted living model. This model is community focused, providing an integrated lifestyle building on and supporting the local community. Particular attention is paid to enhancing the quality of life. This model can be used around the world including countries where the Government aged care systems and support are minimal and still developing.

Services

Pacific Bridge provides a range of management advisory services for the health and assisted living industry. Our services cover management of hospitals, retirement living, residential aged care and community services. The services include:

	Project coordination
	Financial management
	Operational management
	Facility planning and management
	Government policy and planning advice
	Research and knowledge management
	Care assessment models
	Quality systems - international standards
	Enterprise resource planning
	Technology support systems

Queensland University of Technology (QUT)
- Faculty of Health, School of Nursing

Background
Queensland University of Technology is a contemporary industry related University enrolling over 30000 students. It began as a vocational training centre 150 years ago and today has a reputation as a "University for the real world". The Faculty of Health is one of eight Faculties within the Queensland University of Technology, enrolling up to 3000 students each year in health related study programs.

The School of Nursing is the largest (approximately 1400 students) School of Nursing in Queensland and offers a full range of courses from undergraduate to postgraduate levels and a PhD program. The School has a pool of staff with academic and practical expertise in Gerontological Nursing and aged care available for consultancy, research and education opportunities. The School has industry partners with whom collaborative teaching, research and consultancy occurs. The School is active in building relationships with International partners, colleagues and service organisations in Taiwan, Japan, Hong Kong, Singapore, Indonesia, Papua New Guinea, Solomon Islands and Norway.

The Centre for Nursing Research (CNR) was established in 1993. A significant research focus for the School of Nursing is aged care. The School has a pool of expertise and is an active resource with the overall goal of enhancing the research potential of the School of Nursing academics, the staff at collaborating hospitals, community health centres and aged care facilities, and students of the School of Nursing. Research concentration focuses on cancer, disability, family and community care issues, gerontological nursing, mental health, pain management and women's health. A variety of strategies are used in research such as surveys, clinical trials and nursing interventions, cross sectional studies and case control studies.

Services

The School of Nursing focuses on:

	Education
	Formal education programs to Masters and PhD levels. The School is interested in developing advanced standing and twinning programs/ joint ventures.
	Flexible professional development programs designed to meet needs and creditable into formal education programs especially at post graduate level.
	Study tours
	Consulting services and research to community based and hospital and aged care facilities in the following areas: > Aged Care - Family Care Issues > Community Practice - Mental Health > Critical Care - Women's Health >Cancer Nursing - Disability

Sodexho Australia is part of the Sodexho Alliance, the world leading food and management services company. Our sphere of activity includes support services management and consultancy services for industry, commerce, government, venues, educational establishments, defence forces, remote on and off shore operations and healthcare organisations.


Sodexho Alliance was founded in 1966 in Marseille, France and employs more than 308,000 people in 76 countries on 23,900 sites. Sodexho Alliance is listed on the New York Stock Exchange and the Paris Bourse.

Sodexho has been operating in Australia for more than 14 years. Since it's inception, the organisation has experienced rapid growth and now provides services to over 250 clients and employs more than 8,500 people. Our regional offices are dedicated to providing a quality service in all aspects of support services.

Sodexho guarantees continuity of management, the most advanced budgetary and financial controls and the strength and security of a worldwide organisation. A centralised administration system monitors standards, staff training, purchasing, planning and quality assurance at every point of service. At the local level regional teams use their specialist knowledge of each area and practical operating standards to offer personalised support to clients.

Sodexho has earned a reputation for efficiency, cost effectiveness, innovation and personal service, making "a world of difference" in the communities it serves.
 

Thomson Adsett

The Thomson Adsett Group specialises in a large range of projects from small to large scale Hospital and Aged Care projects including retirement villages, nursing homes and hostels. Its experiences include involvement in Strategic Planning including Business Analysis, Feasibility Studies and Master Planning in the pre-design phase to establish the viability of a project.

The company has extensive experience in designing and delivering specific aged care facilities and products associated with:
" Nursing Homes and Frail Aged Hostels
" Independent Living Units and Retirement Homes
" Dementia Care Facilities and Psychogeriatric units
" Day Care Respite Centres Domiciliary Care Units
" Rehabilitation Hydrotherapy Units
" Nursing Home/Hostel Intermix Models
" Community/Recreation Facilities
" Hospitals, Specialist Medical facilities and Health Planning

Tunstall Australasia Pty Ltd

Background

Tunstall Australasia Pty Ltd is able to offer a range of personal emergency alarms and response systems which enhance the quality of life and independence of people in need of care and reassurance though the application of sympathetic and appropriate technology.

Tunstall products and services have been helping to protect vulnerable members of the community for over 40 years. The range includes specialist telecommunications solutions for the provision of care for seniors, plus management information systems designed to enable those at risk to maintain their independence in a cost efficient manner

The company was established in 1993 as a result of the company's strategic commitment to expand its international markets. It is based in Brisbane, Queensland and is a fully owned and operating subsidiary of Tunstall Group Ltd. Tunstall Australasia is responsible for all business development activities in the Asia Pacific Region including service, training and maintenance.

Products and Services

¢ Emergency response alarm systems via a central monitoring centre utilising voice application protocol rather than "security alarm" protocols.

Over 350 centres have been installed throughout the world using this technology including 14 centres in Australasia. Major corporate clients in Australia being monitored by these centres include:
- Doctors Safety Line, Adelaide including Department of Veterans Affairs
- Constant Companion, Sydney (Willoughby City Council)
- Care CALL, Sydney (Baptist Care Services)
- Red Cross, Canberra

¢ Two-way speech communication systems for retirement villages, nursing homes and hospitals.

Major project references include:
- Wesley Hospital, Brisbane - Nurse Call System
- Baptist Care Services, Sydney - aged care residential facilities
- Allora Gardens Retirement Village, Sunshine Coast
- Earlehaven Retirement Village, Gold Coast
- Dutchcare, Melbourne - Retirement Villages

¢ Home Care management systems with text and voice.

All Tunstall Australasian equipment and software complies with ISO 9000 and are guaranteed for 12 months. Technical support and advice is available to all Tunstall Emergency Response customers and resellers on a 24 hours a day, 7 days a week basis. Tunstall has established its own monitoring centre at its Australasian Headquarters in Brisbane, Australia, which has been designed to comply with the provisions of AS 4607:1999 covering personal emergency alarm monitoring. It will also be used to showcase best practices and to conduct operator and maintenance training for potential customers in the Asia Pacific Region.